At Balancing Act Financial Services Ltd (“we”, “our”, “us”), we take the privacy and security of your personal data very seriously. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, engage with our services, or communicate with us. Please read this policy carefully to understand how your personal data is handled.
This policy applies to all users of our website, as well as clients who engage with our accounting services. By using our website and services, you consent to the collection and use of your information in accordance with this policy.
1. Information We Collect
We collect the following types of personal data:
- Personal Information: When you fill out contact forms, register for services, or communicate with us, we may collect information such as your name, email address, phone number, and business name.
- Financial Information: As an accountancy service, we may collect financial information, such as income, tax details, bank account information, payment data, and other financial records required to provide our services.
- Technical Information: We automatically collect certain technical information when you visit our website, including your IP address, browser type, operating system, referral URLs, and browsing patterns (via cookies and other tracking technologies).
2. How We Use Your Information
We use the personal and financial data we collect for the following purposes:
- Providing Services: To deliver accounting, bookkeeping, tax preparation, payroll, and other related services.
- Communication: To respond to your queries, send service-related communications, and provide important updates about our services.
- Legal and Regulatory Compliance: To ensure compliance with UK tax laws, financial reporting requirements, and other legal obligations, including HMRC filings.
- Improving Services: To improve our website functionality, tailor our services to your needs, and enhance user experience.
3. How We Protect Your Data
We implement reasonable technical and organizational measures to protect the security of your personal and financial data. These measures include encryption, secure servers, and restricted access to authorized personnel only. We continuously monitor our systems for potential vulnerabilities and adopt updated security protocols to safeguard your information.
4. Sharing Your Information
We do not sell, rent, or share your personal information with third parties, except in the following circumstances:
- Service Providers: We may share personal and financial data with third-party providers who assist us in delivering our services (e.g., cloud storage providers, payment processors). We ensure that these service providers adhere to data protection regulations.
- Legal Compliance: We may disclose your personal data if required to do so by law, including in response to lawful requests by government authorities, such as HMRC, or in connection with legal proceedings.
- Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your personal data may be transferred as part of the transaction.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance the functionality of our website and improve your user experience. Cookies help us track website traffic, remember your preferences, and analyze how visitors use our site.
You can control the use of cookies through your browser settings. However, disabling cookies may affect your ability to use some features of our website.
6. Data Retention
We retain personal and financial data for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal, regulatory, and contractual obligations. Once data is no longer required, we will securely delete or anonymize it in accordance with data protection laws.
7. Your Rights
Under UK data protection law, you have several rights regarding your personal data, including:
- Right to Access: You have the right to request a copy of the personal data we hold about you.
- Right to Rectification: You have the right to correct any inaccuracies in the personal data we hold.
- Right to Erasure: You have the right to request that we delete your personal data, subject to legal exceptions.
- Right to Object: You can object to the processing of your personal data for certain purposes, such as direct marketing.
- Right to Portability: You have the right to request a copy of your personal data in a structured, commonly used format for transfer to another service provider.
To exercise any of these rights, please contact us at the details provided below.
8. International Data Transfers
We may transfer your personal data to countries outside the UK or European Economic Area (EEA). When this happens, we ensure that appropriate safeguards are in place to protect your data, such as Standard Contractual Clauses or other approved mechanisms under UK data protection laws.
9. Children’s Privacy
Our website and services are not intended for individuals under the age of 16, and we do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child under 16, we will take steps to delete that data as soon as possible.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to periodically review this policy to stay informed about how we are protecting your personal data.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:
- Email: letstalk@balancingactfinancialservices.com
- Phone: 0203 195 3841
- Address: 124 City Road. London. ECIV 2NX
Last Updated: 18.02.25
This Privacy Policy is compliant with the UK Data Protection Act 2018 and GDPR. It ensures that users are fully informed about how their data will be handled and how they can exercise their rights.